Grand Chapiteau asks that guests read and understand the following rules and policies to maximize their enjoyment of their visit.

Applause Policy

Audiences tend to wait until all movements or sections of a piece are complete before clapping.

Boutique Access Policy

If you would like to visit the gift shop but don’t have a ticket to a Grand Chapiteau event, the venue requests that you arrive half an hour after the show starts so ticketed patrons can have time to get to their seats.

Children Policy

Events at the Grand Chapiteau are meant to entertain the whole family. There are moments of loud noises and darkness that may disturb younger or more sensitive children. Children below the age of 2 will be admitted for free but must remain in their parents or guardians lap during the show.

Epilepsy Warning Policy

Events at Grand Chapiteau, including VOLTA, contain a large number of flashing lights that will cause difficulties for persons with photosensitive epilepsy.

Late Arrival Policy

To ensure the best possible enjoyment of the show for all guests, event staff recommends arriving no later than ten minutes before the show started so you have plenty of time to find your seat. If you arrive late, event staff reserves the right to ask you to wait for an appropriate show break to prevent disruption.

Lost and Found Policy

If you have lost an item during a Grand Chapiteau event, please contact the venue by email. Leave detailed information including your name, full contact information, detailed description of your lost item, and the date of the event you attended. Event staff will make their best effort to help you.

Photography and Video Policy

Photography, video, and audio recording is prohibited in the Grand Chapiteau

Refund Policy

All ticket sales for Grand Chapiteau events are final. No exchanges or refunds are allowed.